If there is no maintenance or downtime in progress, restart your PS5 and configure your wireless connection settings again, checking your router is in range or switching to a wired connection if possible. These are PSN connection error message, so the first thing to do is check the PlayStation Network status page (linked above) to make sure everything is up and running. Again, it's likely this is a temporary connection fault, so if you can't resolve it then wait and try again later. If the PlayStation Network status page linked above confirms everything is currently working, then check the game developer's website or social media channels to see if they have a specific issue. This is another connection error message, but this time possibly relating to the servers for the individual game you are playing. If you are getting this error and it persists, you'll need to contact PlayStation customer services for more details. Although Sony haven't officially commented on the issue yet, several people are reporting that they've spoken to customer services and been advised that they'll need to return their hardware for replacement. Some are getting it with one specific PS5 game, while others are receiving the error with every PS5 title they try. "Something went wrong with this game or app."Ī number of players are receiving this PS5 error code, and unfortunately the initial prognosis doesn't sound good. Unfortunately in these cases there is currently no known fix, and you'll need to wait for Sony or the developers to resolve the problem before you can receive your additional content. If you are receiving this error code in relation to add-on content, then the problem could be that the specific item(s) haven't been made available yet due to an issue with the release date attached to them on the PlayStation Store, or the system is incorrectly trying to access the PS4 version of the DLC which isn't compatible with the PS5 game. If that doesn't work, you can also try fully powering off your PS5 then restarting it, or restoring licences via the System > Users and Accounts > Other > Restore Licences option. If your issue is with pre-loading, then try accessing your PSN library on a browser to cancel any pending downloads then queue the download remotely. This PS5 error code with a particularly helpful description usually occurs in relation to pre-orders, and either pre-loading or installing exclusive add-on content.
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